Here’s what we know about truly satisfied customers:

• They’ll buy from you again, today, when approached properly. If this isn’t possible, they’ll signal their desire to buy again by emitting three, utterly reliable and measurable behaviors. We were the first team to identify these behaviors and to develop a communication process for reliably turning positive regard into today’s new profits.

• Satisfied customers make themselves available to you immediately, when you contact them. They purchase again with minimal time invested, persuasion, and expense. According to Harvard research, they are six times less costly to sell than new customers. 
  

• Satisfied customers multiply themselves by gladly recommending you to friends, family, associates, and leaders. They defend you and your brands, and they are willing to weather temporary setbacks and disappointments without defecting. Their good will is an enduring asset and adds substantial value to your business.

We show you new and efficient ways to achieve enduring customer value. We update your sales and customer service processes to assure what you do and how you do it is aligned with customer needs, values, and expectations. 

We develop new and exciting ways to sell and to service. And we identify and remove impediments to achieving the best customer results. We are experts at mediating customer disputes and resolving conflicts before they damage your reputation. 

We develop customized training for your staff, whether they are entry-level CSR’s or million-dollar commission earning salespeople. 

We have developed trademarked and copyrighted metrics for monitoring, measuring, and managing customer success.

When you have achieved customer satisfaction, we feature, endorse, or certify your level of customer effectiveness, to the international community. These distinctions are marketing beacons and competitive distinctions, signaling value to your current and future customers.

Contact us today, to start a conversation about how we can help you to build meaningful differentiation and additional profits.