We offer special seminars, conference and convention programs, customer service training, sales and telemarketing classes, one-to-one coaching, management training, webinars, audio & video learning products, original articles, books, and e-letters. We also offer a range of consulting and research services that include: customer service & sales outsourcing, employee and customer satisfaction surveys, service level monitoring, mystery shopping, unobtrusive measurement, benchmarking, and focus groups.

By teaming with us, you’ll be able to access uniquely effective protocols for improving customer service, sales, and telemarketing productivity, making customer transactions shorter, and more cost-effective. You’ll discover leading-edge ways to monitor, measure, and manage your service and sales functions, and overall customer satisfaction.

Our methods have been recognized as the "Best" of the "Best Practices in Customer Care." More important, our clients win prestigious industry awards, enabling them to reach and sustain positions of leadership and respect.

We also give customers new forums, including blogs, where they can Rant & Rave, praising excellent service providers while alerting us to those who fail to meet expectations. By doing so, we hope to improve customer satisfaction at large, while creating a significant feedback loop between businesses and those who are served by them.

Welcome to Customersatisfaction.com! --Dr. Gary S. Goodman, Ph.D.; J.D.; M.B.A.; President

  

To develop a customized program, please email us at inquire@customersatisfaction.com.
Or contact us at the address below.

Customersatisfaction.com
P.O. Box 1144
La Canada Flintridge, CA 91012-1144
Voice 818.243.7338