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CONGRATULATIONS: YOU’VE BEEN ENDORSED BY CUSTOMERSATISFACTION.COM!
What Makes Our Endorsement Special?
With Customersatisfaction.com you don’t have to compete against rivals to qualify for our approval. You’ll never see complaints about your company posted at our site. You don’t have to fear being bashed by low scores (often rigged by your competitors) that are given undue weight at other venues, such as Yelp and BBB. In fact, our endorsement is used to rebut and blunt the impact of unfair ratings issued elsewhere.
Our value proposition is clear and simple:
When we endorse you for your excellence in achieving customer satisfaction more people choose to do business with you. They do it faster, with fewer hassles and at a lower marketing cost than ever before.
It is a huge competitive advantage to bolster initial customer confidence. It sprinkles gold dust across your enterprise. Anticipating they will be treated well encourages prospects to say yes faster with less handholding. Your sales reps need to make far fewer follow-up contacts to close deals.
Service reps will field fewer suspicious, nervous and hostile questions. This reduces misunderstandings and fatigue. Staffers stay energized and motivated.
By signaling customer satisfaction you enhance employee satisfaction. Company pride improves. Turnover decreases. Recruitment costs go down.
When you can say: “We’ve been endorsed by Customersatisfaction.com,” this is a seal of approval. It says you’ve been formally vetted and have passed scrutiny.
We show you how to leverage your Customer Satisfaction laurels, in conversations, marketing materials, emails, and at your web site.
Research says highly credible 3rd party testimonials, such as ours, are far more influential than statements you make about yourself. They’re more durable and reliable than posted references and quotes, which become diluted as memories fade, gratitude withers, and reference sources become dated.
How Do You Earn Our Approval, Endorsement, and Recommendation?
It’s very straightforward. We evaluate your current customer facing policies, processes and results. If they meet the standards, we can issue awards within a matter of days. If they are below standard in vital areas of performance, we’ll bring these deficiencies to your attention. You can then elect to close the gaps with our consulting and training assistance.
You Need A Competitive Edge: A Difference That Makes A Difference.
Apart from their other serious shortcomings, ratings firms have become victims of their own success. One famous entity has been around for more than 100 years and its name doesn’t evoke the credulity it had 25 or 50 years ago. It gives almost all companies in certain industries the identical A or A+ rating, making them indistinguishable. If everybody is the same, no one stands out and there is no competitive advantage.
Precisely because our endorsements are rare, they are more highly valued.
They are a difference that makes a difference in building your stature and results.
Let’s talk about putting your Customer Satisfaction endorsement front and center in your business.
Direct your inquiry to Dr. Gary S. Goodman at gary@customersatisfaction.com.
With Customersatisfaction.com you don’t have to compete against rivals to qualify for our approval. You’ll never see complaints about your company posted at our site. You don’t have to fear being bashed by low scores (often rigged by your competitors) that are given undue weight at other venues, such as Yelp and BBB. In fact, our endorsement is used to rebut and blunt the impact of unfair ratings issued elsewhere.
Our value proposition is clear and simple:
When we endorse you for your excellence in achieving customer satisfaction more people choose to do business with you. They do it faster, with fewer hassles and at a lower marketing cost than ever before.
It is a huge competitive advantage to bolster initial customer confidence. It sprinkles gold dust across your enterprise. Anticipating they will be treated well encourages prospects to say yes faster with less handholding. Your sales reps need to make far fewer follow-up contacts to close deals.
Service reps will field fewer suspicious, nervous and hostile questions. This reduces misunderstandings and fatigue. Staffers stay energized and motivated.
By signaling customer satisfaction you enhance employee satisfaction. Company pride improves. Turnover decreases. Recruitment costs go down.
When you can say: “We’ve been endorsed by Customersatisfaction.com,” this is a seal of approval. It says you’ve been formally vetted and have passed scrutiny.
We show you how to leverage your Customer Satisfaction laurels, in conversations, marketing materials, emails, and at your web site.
Research says highly credible 3rd party testimonials, such as ours, are far more influential than statements you make about yourself. They’re more durable and reliable than posted references and quotes, which become diluted as memories fade, gratitude withers, and reference sources become dated.
How Do You Earn Our Approval, Endorsement, and Recommendation?
It’s very straightforward. We evaluate your current customer facing policies, processes and results. If they meet the standards, we can issue awards within a matter of days. If they are below standard in vital areas of performance, we’ll bring these deficiencies to your attention. You can then elect to close the gaps with our consulting and training assistance.
You Need A Competitive Edge: A Difference That Makes A Difference.
Apart from their other serious shortcomings, ratings firms have become victims of their own success. One famous entity has been around for more than 100 years and its name doesn’t evoke the credulity it had 25 or 50 years ago. It gives almost all companies in certain industries the identical A or A+ rating, making them indistinguishable. If everybody is the same, no one stands out and there is no competitive advantage.
Precisely because our endorsements are rare, they are more highly valued.
They are a difference that makes a difference in building your stature and results.
Let’s talk about putting your Customer Satisfaction endorsement front and center in your business.
Direct your inquiry to Dr. Gary S. Goodman at gary@customersatisfaction.com.
Here’s what we know about truly satisfied customers:
- They’ll buy from you again, today, when approached properly. If this isn’t possible, they’ll signal their desire to buy again by emitting three, utterly reliable and measurable behaviors. We were the first team to identify these behaviors and to develop a communication process for reliably turning positive regard into today’s new profits.
- Satisfied customers make themselves available to you promptly, when you contact them. They purchase again with minimal time invested, persuasion, and expense. According to Harvard research, they are six times less costly to sell than new customers.
- Satisfied customers multiply themselves by gladly recommending you to friends, family, associates, and leaders. They defend you and your brands, and they are willing to weather temporary setbacks and disappointments without defecting. Their good will is an enduring asset and adds substantial value to your business.
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We show you new and efficient ways to achieve enduring customer value. We update your sales and customer service processes to assure what you do and how you do it is aligned with customer needs, values, and expectations.
We develop new and exciting ways to sell and to service. And we identify and remove impediments to achieving the best customer results. We are experts at mediating customer disputes and resolving conflicts before they damage your reputation.
We develop customized training for your staff, whether they are entry-level CSR’s or million-dollar commission earning salespeople.
We have developed trademarked and copyrighted metrics for monitoring, measuring, and managing customer success.
When you have achieved customer satisfaction, we approve, certify, or recommend your level of customer effectiveness, to the international community. These distinctions are marketing beacons and competitive distinctions, signaling value to your current and future customers.
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Contact us today, to start a conversation about how we can help you to build meaningful differentiation and additional profits.
