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We Guarantee Your Results
Can you say this to your customers and back it up?
Recently, a college made headlines by announcing a guarantee. If within a year graduates don’t find a job, their tuition will be refunded. Instead of asking, how can they do it, the question is becoming, how can they NOT do it? And we’re not only speaking of colleges but of practically every profession and enterprise.
Performance guarantees are becoming essential, because buyers are risk averse and hyper-conscious of getting value for their money. If you’re not offering a bold, attention-grabbing guarantee, you’re losing out.
With 50 years of experience, we know how to formulate them so they boost business and prevent losses.
A guarantee is a powerful way to achieve customer satisfaction from moment-one. We know that customer satisfaction begins with trust and confidence.
This is why we endorse certain firms with CustomerSatisfaction.com Awards. Like J.D. Power trophies, only better, our laurels signal to buyers that they can trust you to deliver value. We guarantee our CustomerSatisfaction.com Awards will bring you more business, faster, at a lower cost.
We also guarantee our consulting and training programs will build sales, create customer loyalty, and impart best practices in negotiation.
This means by using us, you have zero risk and a 100% upside gain.
There is no better value proposition on the planet. So, let’s go to work!
Recently, a college made headlines by announcing a guarantee. If within a year graduates don’t find a job, their tuition will be refunded. Instead of asking, how can they do it, the question is becoming, how can they NOT do it? And we’re not only speaking of colleges but of practically every profession and enterprise.
Performance guarantees are becoming essential, because buyers are risk averse and hyper-conscious of getting value for their money. If you’re not offering a bold, attention-grabbing guarantee, you’re losing out.
With 50 years of experience, we know how to formulate them so they boost business and prevent losses.
A guarantee is a powerful way to achieve customer satisfaction from moment-one. We know that customer satisfaction begins with trust and confidence.
This is why we endorse certain firms with CustomerSatisfaction.com Awards. Like J.D. Power trophies, only better, our laurels signal to buyers that they can trust you to deliver value. We guarantee our CustomerSatisfaction.com Awards will bring you more business, faster, at a lower cost.
We also guarantee our consulting and training programs will build sales, create customer loyalty, and impart best practices in negotiation.
This means by using us, you have zero risk and a 100% upside gain.
There is no better value proposition on the planet. So, let’s go to work!
Here’s what we know about truly satisfied customers:
- They’ll buy from you again, today, when approached properly. If this isn’t possible, they’ll signal their desire to buy again by emitting three, utterly reliable and measurable behaviors. We were the first team to identify these behaviors and to develop a communication process for reliably turning positive regard into today’s new profits.
- Satisfied customers make themselves available to you promptly, when you contact them. They purchase again with minimal time invested, persuasion, and expense. According to Harvard research, they are six times less costly to sell than new customers.
- Satisfied customers multiply themselves by gladly recommending you to friends, family, associates, and leaders. They defend you and your brands, and they are willing to weather temporary setbacks and disappointments without defecting. Their good will is an enduring asset and adds substantial value to your business.
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We show you new and efficient ways to achieve enduring customer value. We update your sales and customer service processes to assure what you do and how you do it is aligned with customer needs, values, and expectations.
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We develop new and exciting ways to sell and to service. And we identify and remove impediments to achieving the best customer results. We are experts at mediating customer disputes and resolving conflicts before they damage your reputation.
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We develop customized training for your staff, whether they are entry-level CSR’s or million-dollar commission earning salespeople.
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We have developed trademarked and copyrighted metrics for monitoring, measuring, and managing customer success.
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When you have achieved customer satisfaction, we approve, certify, or recommend your level of customer effectiveness, to the international community. These distinctions are marketing beacons and competitive distinctions, signaling value to your current and future customers.
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Contact us today, to start a conversation about how we can help you to build meaningful differentiation and additional profits.
