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The Customer Satisfaction Institute is your best resource for award winning customer service, sales, negotiation, and business communication training and enhancement.
Led by internationally renowned Dr. Gary S. Goodman, we stand on a rock-solid foundation of techniques, experience, publications, and credentials. Our client list is a Who's Who of the Fortune 1000 and up and coming firms.
Our deliverables include:
Reach Out and Sell Someone® customized telephone prospecting, appointment setting, and deal-closing training programs and clinics. Our customized sales and service scripts are legendary—you hear them daily, and are influenced by them, continuously.
First Class Customer Service™ and Monitoring, Measuring and Managing Customer
Service™ programs.
Best Practices in Negotiation™
Telephone Effectiveness™ Seminars
Crystal Clear Communication™ Training
One-on-One Coaching
Sales & Service Performance Measurement Tools
We haven’t met a sales, service, or business unit we couldn’t improve!™
Of course, if your current processes are world-class, we’ll be pleased to endorse them. If not,
we’ll improve them so they merit our laurels and awards.
Contact us today, to dialogue about how we can help.
Of course, we guarantee our performance, because we’re Customersatisfaction.com!
Direct your inquiry to Dr. Gary S. Goodman at [email protected].
Our deliverables include:
Reach Out and Sell Someone® customized telephone prospecting, appointment setting, and deal-closing training programs and clinics. Our customized sales and service scripts are legendary—you hear them daily, and are influenced by them, continuously.
First Class Customer Service™ and Monitoring, Measuring and Managing Customer
Service™ programs.
Best Practices in Negotiation™
Telephone Effectiveness™ Seminars
Crystal Clear Communication™ Training
One-on-One Coaching
Sales & Service Performance Measurement Tools
We haven’t met a sales, service, or business unit we couldn’t improve!™
Of course, if your current processes are world-class, we’ll be pleased to endorse them. If not,
we’ll improve them so they merit our laurels and awards.
Contact us today, to dialogue about how we can help.
Of course, we guarantee our performance, because we’re Customersatisfaction.com!
Direct your inquiry to Dr. Gary S. Goodman at [email protected].
