We offer professional-quality, top-rated keynote speeches for conventions, meetings and company off-sites.

  

Speeches:

Topics Include:

How Consistently Deliver First-Class Customer Service

Please Don’t Shoot The Messenger!: How To Break Bad News Without Losing Your Cool, Your Customers, or Your Job

Monitoring, Measuring & Motivating Service Staff

How To Revive Inactive Accounts 50% Of The Time

How To Cross-Sell, Up-Sell, and Suggestively-Sell

Secrets of Consultative Selling

Selling Skills For The Non-Salesperson

How To Make Service Transactions Up To 50% Shorter, But Better

Mastering The Outbound Sales Call

Mastering The Inbound Service & Sales Call


How To Become A Dynamic Communicator Through The Use of The Three T’s: Text, Tone, & Timing

How To Defuse Angry & Defensive Clients

How To Create A More POSITIVE Workplace

How To Fairly & Accurately Measure Telephone Effectiveness & Service Quality

How To Introduce Merit-Pay & Pay-For-Performance Plans Into Customer Service

How To GET 1st Class Customer Service From Reluctant Representatives & Surly Staff


Seminars:

Our seminars are focused on service, sales, and management skills. Some of our top-rated programs are:

Monitoring, Measuring, & Managing Customer Service

How To Deliver First-Class Customer Service

Selling Skills For The Non-Salesperson

Mastering The Inbound Service & Sales Call

Mastering The Outbound Sales Call

How To Conquer Voice Mail & Secretarial Screening

Client-Centered Telemarketing


Onsite Training Programs:

Our onsite training programs usually consist of several steps, starting with a needs-assessment & customized program design.

Seminar training in small groups follows.

Then, to assure that ideas presented in the seminars are put into practice, we coach program participants one-on-one.

An organization’s trainers are then trained, so our methods can be carried on, under license. To develop a specific speech, seminar, or training program for your company, please contact us at: inquire@customersatisfaction.com.