Customer service and customer satisfaction are everyone's business, whether we're consumers or businesspeople.

Please take a few moments to consider a few simple questions. Then tell us what YOU think!

Or, if you have a question about how to give or get better customer service, please let us know.

Answer all or as many of these questions as you like. If you'd simply like to rant and rave about something important to you that isn't listed below, please do it.

1. When was the last time you received exceptional customer service? Who delivered it, and what made it outstanding? What can we all learn from this encounter?

2. When was the last time you received awful customer service? Who delivered it, and what made it so disappointing? What can we learn from your experience?

3. What ideas or tips would you like to share for improving service and increasing customer satisfaction?

4. Would you like to receive periodic articles and/or e-letters regarding customer satisfaction? What topics would you like us to cover?

Please email your comments to: rant@customersatisfaction.com