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Over
the course of more than 20 years we've helped our clients to get extraordinary
results.
When you have experienced the best customer service and left conversations fully satisfied, singing people's praises, quite possibly you have been treated to our methods, speaking to a person we or our practitioners have trained to achieve top customer outcomes, transaction after transaction.
Our special techniques for creating customer loyalty, inbound and outbound selling, new business development, negotiation, and telephone prospecting, are now proven in more than a hundred million transactions, and are recognized as Best Practices. They save time, money, and most important, they save customers.
Our success is documented. We help the best to get even better, and occasionally, we have assisted the truly challenged to rocket "From Worst to First" in customer satisfaction surveys, according to The Wall Street Journal.
Please let us know how we can assist you!
FOUNDER: DR. GARY S. GOODMAN
Every field has at least one person who makes a critical difference --
a true innovator. In customer service, sales, and telemarketing, it's Dr. Gary S. Goodman.
He combines over twenty years of leading-edge business and consulting
experience with a Communications Ph.D. from USC, an MBA from the Peter F. Drucker School at Claremont Graduate University, and a J.D. from Loyola Law School. He also brings a fun sense of humor along with several celebrity impressions to his keynote speeches, seminars, and convention programs.
A best-selling author, Gary's insights and new techniques fill 12 books
including Please Don't Shoot The Messenger!; Monitoring, Measuring & Managing Customer
Service; How to Sell Like A Natural Born Salesperson; You Can Sell Anything By Telephone!; Selling Skills For The Nonsalesperson; and Six-Figure Consulting. .
Gary's seminars are sponsored internationally and endorsed by over forty universities across
the country, including the University of California, Los Angeles (UCLA), and U.C. Berkeley,
where he teaches in the Extension Business and Marketing programs.
Gary's client list includes high-profile names such as Abbott Laboratories, Coca-Cola, IBM, Dupont, FedEx,
Fidelity Investments, Discover Card, Kraft, Monsanto, Morgan Stanley, MetLife, Symantec, and Xerox. Quoted and published widely, Gary's original ideas appear in more than 1,000 articles and in publications such as Time Magazine, Business Week, and The Wall Street Journal. He is an expert commentator on CNBC and on radio
and television programs worldwide. He is President of Customersatisfaction.com and The Goodman Organization, located in Channel Islands, California. Gary can be contacted at: gary@customersatisfaction.com or at: (818) 970-GARY (4279).
